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Refund Policy

We want you to feel confident upgrading Eduzuma. This policy explains our 3-day money-back guarantee on paid plans, how AI Support credits affect eligibility, and how refunds are processed by Polar — our payment partner.

Last updated: 16 August 2026

In plain English: start on the free plan (manual tools, daily manual downloads included). If you upgrade to Basic, Pro, or School and change your mind within 3 days, email us for a full refund — as long as you have not used more than 20 AI Support credits from that paid plan during the window. Manual downloads and editing do not count.

1. Plans covered by this policy

Eduzuma offers four tiers. Only first-time paid subscriptions on Basic, Pro, or School are eligible for the 3-day money-back guarantee described below.

  • Free Trial ($0/mo) — All tools in manual mode, daily manual downloads included, watermarked PDFs, single-page export. No AI Support. Not a paid purchase; no refund applies.
  • Basic ($6.95/mo or $69/yr) — 200 AI Support credits/month (2,500 unlocked on yearly billing), unlimited manual tools, watermark-free PDFs, commercial license, single-page export.
  • Pro ($19.95/mo or $189/yr) — Everything in Basic, plus unlimited multi-page export, 1,000 AI Support credits/month (12,500 on yearly billing), priority support.
  • School & Educator ($79.95/mo or $599/yr) — 10 teacher seats, shared pool of 6,000 AI Support credits/month (75,000 on yearly billing), admin dashboard, unlimited multi-page export.

Full feature comparison lives on our pricing page.

2. 3-day money-back guarantee

When you purchase Basic, Pro, or School & Educator for the first time, you may request a full refund within 3 calendar days of the charge date. This applies to your initial monthly or yearly subscription on that plan tier.

The guarantee is for good-faith trials — enough time to explore tools, run AI generation, and download PDFs. It is not intended for heavy production use followed by cancellation.

3. Fair-use condition (20 AI Support credits)

1 AI Support credit = 1 successful AI Generate (multi-page AI may charge per page). If you consume more than 20 AI Support credits from your paid plan (or shared school pool) within the 3-day refund window, the purchase is considered fully utilised and is not eligible for a refund.

This applies equally to Basic (200/mo allowance), Pro (1,000/mo), and School (6,000/mo shared) — the refund threshold is the same 20-credit trial cap, not your full monthly allowance.

What counts toward the 20-credit limit?

  • AI-assisted worksheet generation in any tool (word search, reading, quiz, math, poems, etc.).
  • Credits deducted from your personal plan balance during the 3-day window.
  • Credits deducted from a School team's shared pool during the 3-day window.
  • AI Support pack credits consumed after a pack purchase (see section 6).

What does not affect refund eligibility?

  • Manual mode — building worksheets without AI (unlimited on paid plans).
  • Downloading standard PDF or PNG exports on paid plans (unlimited daily downloads).
  • Editing content, changing styles, previewing, or saving favourites.
  • Any usage on the free plan before you upgraded.

4. Eligible for a refund

  • First-time subscription on Basic, Pro, or School within 3 days and at or below the 20-credit AI Support threshold.
  • Accidental duplicate charges — refunded immediately once verified.
  • Verified technical issues that prevented meaningful use of the Service (support team discretion).

5. Not eligible for a refund

  • Requests made after 3 calendar days from the purchase date.
  • More than 20 AI Support credits consumed within the refund window.
  • Subscription renewals — cancel before the next billing date to avoid future charges; renewals are non-refundable except where required by law.
  • Plan downgrades or upgrades mid-cycle (access continues until period end; no partial refunds).
  • AI Support packs once any credits from that pack have been used.
  • The free plan — no payment was made.

6. AI Support packs (one-time top-ups)

One-time packs — Lite AI Support Pack (400 credits, $4.99), Plus AI Support Pack (800 credits, $9.99), and Mega AI Support Pack (2,000 credits, $25) — follow the same 3-day refund window:

  • Unused pack: full refund if requested within 3 days and no credits from that pack were consumed.
  • Partially used pack: non-refundable once any pack credits are spent; remaining unused credits stay on your account permanently.

7. How to request a refund

  1. Email support@eduzuma.com from the address linked to your Eduzuma account.
  2. Include your account email, plan name (Basic / Pro / School), purchase date, and a brief reason (optional).
  3. We check AI Support usage against the 20-credit fair-use rule and respond within 1–2 business days.
  4. Approved refunds are processed through Polar to your original payment method (typically 5–10 business days to appear on your statement).

To stop future renewals without requesting a refund, cancel from My Account before your next billing date.

8. Polar & payment processing

Eduzuma uses Polar.sh as merchant of record. Polar handles checkout, tax, invoices, and refund transactions. Your statement may show "Polar" or your card processor's label. Receipts are emailed by Polar after purchase. Billing questions: support@eduzuma.com.

9. School & team plans

School subscriptions include 10 seats and a shared AI Support pool. Refund eligibility uses the same 3-day window and 20-credit fair-use limit, measured across the entire team pool during that window. For district or custom contracts, contact info@eduzuma.com.

10. Before you upgrade

  • Use the free plan first — manual tools, daily manual downloads included, watermarked PDFs.
  • Upgrade to Basic for AI Support, watermark-free PDFs, and commercial use; Pro for multi-page books; School for teams.
  • Compare plans on the pricing page.

11. Questions?

Email support@eduzuma.com or visit our contact page. See also Terms of Service and Privacy Policy.