Common questions
How do I get a refund?
Paid plans include a 3-day money-back guarantee. Email support@eduzuma.com within 3 days of purchase if you have used 20 or fewer AI Support credits in that window. Full details are on our Refund Policy.
My card shows an unfamiliar charge — is that you?
Yes. Eduzuma uses Polar as our payment partner. Charges may appear as Polar or your card processor's label on your statement. Receipts are emailed by Polar after checkout. Questions? support@eduzuma.com.
Help with a specific worksheet tool
Email support@eduzuma.com with the tool name (e.g. Word Search, Reading Comprehension), a short description of the issue, and a screenshot if helpful. We often reply with a quick walkthrough.
School team invites not working?
Co-teachers must sign up or log in with the same email they were invited with. If someone is still on the free plan after accepting, ask them to log out, log back in, and refresh My Account. Still stuck? Email info@eduzuma.com.
Feature requests
We build from teacher feedback. Send ideas to contact@eduzuma.com with subject line "Feature request" and tell us the classroom problem you're solving.
Support hours
- Monday – Friday: 9:00 AM – 6:00 PM (UTC)
- Saturday: Limited coverage for urgent billing issues
- Sunday: Closed — replies resume Monday